Critical assessment takes into account the origin, context and suitability of the information being studied, how it is influenced by not only the creator, but everyone involved in handling and disseminating it. These factors determine the authority and therefore credibility of the source of information, the most important assessment.
There are some very timely examples of critically assessing information I could use as my example: politics such as "he who I don't like to name" (could be one of two people in power to be honest) and Brexit; healthcare with the coronavirus; science with climate change. However all those are depressing and can be downright scary, especially now it seems the whole world has changed. I prefer not to dwell on them too long and the world of misinformation is massive and complex when it comes to these subjects, so this post would be very long otherwise.
I could be very British and talk about the weather, specifically weather apps as they seem to vary wildly, particularly about whether it will rain. But I'm going to get personal, hopefully not too personal. I have three chronic health conditions, meaning I have to live with them as they are not going to go away: anxiety, a vestibular problem and endometriosis. For two of which, I've had to fight the system for treatment and if I hadn't done my own research, I may not have been diagnosed in the first place. So it's something I feel I can talk about with some passion and authority, something I've proved myself in being adept at critically assessing information, but it wasn't always the way. Doctors can easily dismiss things you've looked up on the internet and don't like self-diagnosis, at least in my experience. When it comes to your health, you know when something is wrong; you know yourself, your body and your symptoms best. So you have to become an expert very quickly and advocate for yourself.
Without going into too much detail, my endometriosis has an "unusual presentation of symptoms" and vestibular conditions are hard to diagnose; you tend to get given the easiest answer and told there's nothing they can do. I have explained my vestibular journey in more detail on my blog before: Bittersweet Victory. Just click on the anxiety tag to see my numerous posts about anxiety, but this one is a good place to start: My Past, Present and Future. The endometriosis is a new thing, even though I've probably been living with it for many years, so I haven't written much about it yet.
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| Trust me, I'm a doctor |
In the beginning, I thought healthcare professionals knew best and deferred to them. I didn't ask enough questions, or the right questions, assuming what they were telling me was correct. I always have a problem with figures of authority, quailing in front of them. I should have critically assessed the situation, their situation. I should have taken into account the little time they had, the fact they weren't a specialist in the field and whether they were doing the right tests to critically assess my symptoms to prove their assertions.
When I spoke to a specialist, they said what the previous doctor had told me was wrong. I was sent back and forth, given different diagnoses. When they gave me another diagnosis and told me there was nothing they could do, I researched it and discovered it didn't fit as there was one essential symptom I was missing, cross-checked it on numerous websites, some very academic full of sciencey terms I didn't understand. I looked them up and learned the lingo so I could speak their language when I saw them next to show them I'm serious: I am a mix of stubbornness and curiosity at the best of times and it stood me in good stead. I got a test done off my own back, returned with the results and with irrefutable evidence, they couldn't ignore me. I had to push for treatment and when I found the right person, the person who was willing to listen and didn't just dismiss me, I asked all the questions. I asked what tests they were doing and why, got them to explain the results.
When it came to the second diagnosis of endometriosis, I visited practically every department of the hospital so they could rule everything else out first. I didn't accept what they told me each time, knowing everyone is fallible, even doctors, and pushed for more, knowing what they were saying wasn't right. I critically assessed every person I spoke to, ensuring they had the authority to back up what they were telling me. I quietly defied them and did my research afterwards. They didn't listen to me, so I let them go through the motions, doubting myself. I held my ground, more in desperation than anything else. When they ultimately came up with nothing, that's when they listened to me, they were finally in the right place to listen. I came with a carefully rehearsed speech and proof from an authoritative website. I was proved right and it goes to show, sometimes the authority comes from you and not external sources.
My critical assessment during these medical journeys each took years, comprising the critical assessment of the doctors and specialists themselves, their job titles, specialisms and whether this was just their opinion or they had information to back it up from tests and other sources. I then did my own research, using books, websites and yes, blogs. Blog posts were especially useful for other people's experiences and other avenues to research, some even had links to read and advice. Finally, which leads me to my professional example, I joined a Facebook group for support and shared experience for better understanding of what living with the condition is like.
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| Capt. Benjamin Sisko (Avery Brooks) from Star Trek: Deep Space Nine |
Professional
In comparison, my professional example will seem downright boring and far less dramatic. It can be fun though as it's about social media. Social media is all about people and individual accounts, on Facebook, Twitter or whichever platform you're using. You can use hashtags and lists all you like, but it still comes down to the individual account. Twitter in particular becomes unwieldy very quickly the more accounts you follow. So now I use Hootsuite (other social media managers are available) to manage it better, and I've created Twitter lists on topics. I can separate social media accounts into three categories: macro, micro and mono.
First there is the macro, an account that covers a lot of people, or sites, such as the UL Twitter account; it may be one library, but it is vast and covers a wide range of collections, not to mention people. Then there is the micro account, one library such as the MMLL Instagram account or Classics library Twitter account. Finally, there is the mono account, one single channel, for one single person, such as my own Twitter account. So you have to take into account who they are representing, the context they are based in and who may be behind the account.
I have curated these streams and lists myself, populating them with people and places I know in real life, so I have critically assessed them in person and know what they are an authority on. Others I know by reputation, such as Orkney Library and know they have built up authority through other's opinions. Lastly, there are the recommended accounts, those accounts I have been referred to by people I trust.
Social media is a great source of information, but you have to know where it's coming from. So even the accounts I have critically assessed and deemed good, I still assess the information they provide. I don't take much notice of retweets unless they have made a comment. Tweets with links and images I can be easily swayed by, especially those with a suitable gif or meme; it makes their tweet or post seem more credible.
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| The Credible Hulk |
Critical assessment is key in social media as there is a lot of misinformation out there, but also it can be a great big echo chamber where you only see the information that follows your cognitive biases, that agrees with you, in more ways than one. So don't surround yourself with people like you, curate your sources wisely.
Themes
Again, my information sources are centred around people: information from doctors and healthcare professionals, and information from individual social media accounts. I assess them by their job, professional knowledge of them and whether I have met them in real life. I feel more confident critically assessing information professionally as there are processes and policies to follow, known authoritative sources and places to use, as well as people to ask. You feel on surer ground.























